Windows 10 Scan Software: How to Troubleshoot Common Printer Issues

If you're having trouble with your printer's wireless connection, it can be frustrating and disrupt your workflow. In this article, we'll walk you through some common issues that may cause problems with your printer's connectivity and provide solutions to get you back up and running.

Printer Not Connecting to Network

If your printer won't connect to your network, try the following:

* Make sure the wireless signal is on and the printer is connected to the same network as your computer or mobile device.

* Check if the printer is off or in sleep mode. Simply touch the control panel or press the Power button to wake it up.

Printer Showing Offline

If your printer shows an 'Offline' status, try restarting the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. This should help refresh the connection.

Poor Network Connection

If you're experiencing a poor network connection, move the printer and computer or mobile device closer to the wireless router and check if the issue persists.

Camera Scan Not Working

If your camera scan isn't working, try restarting the app or checking for updates. You can also adjust the boundaries or detect edges by tapping on the preview window and following the prompts.

Printer Scan Not Working

If your printer scan isn't working, make sure you've placed the original document correctly on the scanner glass or automatic document feeder (ADF). If that doesn't work, try restarting the printer or checking for any errors in the HP Smart app.

By following these troubleshooting steps, you should be able to resolve common issues with your printer's wireless connection and get back to scanning and printing with ease.

Windows 10 scan software